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The Future of Reference Service: Treading Into and Going Beyond Digital Reference Service

机译:参考咨询服务的未来:深入并超越数字参考咨询服务

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摘要

The present paper is an endeavor to put light on the present bandwagon of digital reference service with a glimpse on the background and genesis of traditional reference service. The present online reference services include asynchronous transactions like e-mail, web forms, Ask-A type services and synchronous transactions like live chatting, video conferencing etc. Indisputably, though the method changes, the fundamental purpose of reference service remains and will remain unchanged. The digital reference process marks a line of demarcation for itself from the traditional one. However, there are some technological innovations like mobile apps, social networking, Live Chat with the online readers etc. which could rightly be said as the future of digital reference service which seem to be very beneficial for the people with special needs also.
机译:本文旨在通过一窥传统参考服务的背景和起源来阐明当前的数字参考服务的潮流。当前的在线参考服务包括异步事务(例如电子邮件,Web表单,Ask-A类型服务)和同步事务(例如实时聊天,视频会议等)。无可争议的是,尽管方法发生了变化,但是参考服务的基本目的仍然存在并且将保持不变。数字参考过程标志着自己与传统参考方法之间的界线。但是,还有一些技术创新,例如移动应用程序,社交网络,与在线阅读器的实时聊天等,可以正确地称为数字参考服务的未来,这似乎也对有特殊需要的人们非常有益。

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