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Performance-based contracting in service supply chains: a service provider risk perspective

机译：服务供应链中基于绩效的签约：服务提供商的风险视角

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摘要

Purpose - The performance of service supply chains in terms of service levels and cost efficiency depends not only on the effort of service providers but also on the inputs of sub-contractors and the customer. In this sense, performance-based contracting (PBC) entails increased financial risk for providers. Allocating and managing risk through contractual relationships along the service supply chain is a critical issue, and yet there is scant empirical evidence regarding what factors influence, and how, provider willingness to bear PBC-induced risk. This paper aims to address this gap. Design/methodology/approach - The paper draws on agency theory and two cases of logistics service supply chains, in the food retail and automotive industries respectively, to identify key influencing factors. Data were collected through semi-structured interviews with 30 managers of providers and sub-contractors and review of 35 documents, notably contracts and target letters. Findings - Four influencing factors were found: performance attributability within the service supply chain; relational governance in service supply chain relationships; provider risk and reward balancing; and provider ability to transfer risk to sub-contractors. The propositions developed address how these factors influence provider willingness to bear PBC-induced risk. Research limitations/implications - The factors identified are external to the provider mindset and refer to the management of contractual relationships and service delivery interactions along the service supply chain. The paper contributes to agency theory by stressing the risk allocation implications of bi-directional principal-agent relations in service supply chains. Practical implications - The study suggests ways in which providers can increase their capacity to bear and manage financial risk related to PBC design. Originality/value - The paper identifies factors that influence provider willingness to bear financial risk induced by PBC in service supply chains.
机译：目的-就服务水平和成本效率而言，服务供应链的绩效不仅取决于服务提供商的努力，还取决于分包商和客户的投入。从这个意义上讲，基于绩效的签约（PBC）给提供商带来了更大的财务风险。通过服务供应链中的合同关系分配和管理风险是一个关键问题，但是关于哪些因素影响提供商以及承受PBC引发的风险的意愿的方式的经验证据很少。本文旨在解决这一差距。设计/方法/方法-本文分别借鉴食品零售和汽车行业的代理理论和物流服务供应链的两个案例，确定关键的影响因素。通过与30家供应商和分包商经理进行半结构化访谈并审查35份文件（尤其是合同和目标书）来收集数据。调查结果-发现了四个影响因素：服务供应链中的绩效归因;服务供应链关系中的关系治理;提供者的风险和报酬平衡;提供者将风险转移给分包商的能力。提出的建议解决了这些因素如何影响提供者承担PBC诱发风险的意愿。研究的局限性/含意-所确定的因素在提供者的思维方式之外，是指沿着服务供应链的合同关系和服务交付交互的管理。本文通过强调服务供应链中双向委托-代理关系的风险分配影响，为代理理论做出了贡献。实际意义-该研究提出了提供者可以如何提高承受和管理与PBC设计有关的财务风险的能力的方法。原创性/价值-本文确定了影响提供者承担服务供应链中PBC引发的金融风险的意愿的因素。

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