...
  • 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Performance measurement and metrics: The international journal for library and information services >Reflections on the value and impact of library and information services: Part 3: towards an assessment culture
【24h】

Reflections on the value and impact of library and information services: Part 3: towards an assessment culture

机译：关于图书馆和信息服务的价值和影响的思考：第3部分：建立评估文化

获取原文
获取原文并翻译 | 示例
   

获取外文期刊封面封底 >>

       
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Purpose - The purpose of this paper is to examine frameworks (such as scorecards) for ongoing library assessment and how business process modelling contributes in Part 3 of the series of viewpoint papers. Design/methodology/approach - Reviews the statistical data collection for strategic planning, and use of data analytics. Considers how to organise further value explorations. Compares macroframeworks (balanced scorecard, values scorecard) and micro-frameworks for library assessment. Reviews the evidence on business process modelling/re-engineering initiatives. Describes how the Riva approach can be used to both derive a process architecture and to model individual processes. Findings - Data analytics requires collaboration among library services to develop reliable data sets and effective data visualisations for managers to use. Frameworks such as the balanced scorecard may be used to organise ongoing impact and performance evaluation. Queries that arise during ongoing library assessment may require a framework to formulate questions, and assemble evidence (qualitative and quantitative). Both macro- and micro-value frameworks are useful. Work on process modelling within libraries can help to develop an assessment culture, and the Riva approach provides both a process architecture and models of individual processes. Originality/value - Examines how to implement a library assessment culture through use of data analytics, value frameworks and business process modelling.
机译：目的-本文的目的是研究正在进行的库评估的框架（例如记分卡），以及业务流程建模如何在观点论文系列的第3部分中做出贡献。设计/方法/方法-审查统计数据收集以进行战略规划和数据分析的使用。考虑如何组织进一步的价值探索。比较宏框架（平衡计分卡，价值计分卡）和微框架，以进行库评估。审查有关业务流程建模/重新设计计划的证据。描述如何使用Riva方法既可以得出流程体系结构又可以对单个流程进行建模。调查结果-数据分析需要图书馆服务之间的协作，以开发可靠的数据集和有效的数据可视化效果，供管理人员使用。诸如平衡计分卡之类的框架可用于组织持续的影响和绩效评估。在进行中的图书馆评估过程中出现的查询可能需要一个框架来提出问题并收集证据（定性和定量）。宏观和微观价值框架都是有用的。库中进行流程建模的工作可以帮助建立评估文化，Riva方法提供了流程体系结构和单个流程的模型。原创性/价值-研究如何通过使用数据分析，价值框架和业务流程建模来实施图书馆评估文化。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号