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FY 2002 Customer Satisfaction & Top 200 Users Survey Composite Report

机译：2002财年客户满意度和前200名用户调查综合报告

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The Defense Technical Information Center (DTIC) has surveyed its registered customers since 1999. Two surveys are conducted: Customer Satisfaction Survey (CSS). A random sample of all users not included in the Top 200 Survey. Surveys were conducted in FY 1999, FY 2001 and FY 2002. The top 200 Users were defined in terms of the dollar value of billing, number of documents ordered, and downloads from Secure STINET. All 200 users are surveyed. Surveys were conducted in FY 2000, FY 2001 and FY 2002. The DTIC Performance Report to the Defense Information Systems Agency (DISA) contains a report on overall customer satisfaction. This is derived from the Annual Survey Composite Data Report and reflects data from both the Top 200 Users Survey and the Customer Satisfaction Survey.

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年度 2002
页码 1-15
总页数 15
原文格式 PDF
正文语种 eng
中图分类工业技术;
关键词
Surveys; Technical information centers; Customer services; Department of defense; Defense systems; Information systems; Documents; Total quality management;

机译：调查;技术信息中心;客户服务;国防部;国防系统;信息系统;文件;全面质量管理;

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2. Customer satisfaction amongst users of estate surveying and valuation professional services: does firm size matter? [J] . N.D. Ehiemere, J.U. Ogbuefi, B Awum ATBU Journal of Environmental Technology . 2016,第2期

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FY 2002 Customer Satisfaction & Top 200 Users Survey Composite Report

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