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SPARQ: Journey to Total Quality Management in a Small Organization. 1990 Quality Improvement Prototype Finalist

机译:spaRQ:小型组织全面质量管理之旅。 1990年质量改进原型决赛入围者

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The Washington Area Service Center (WASC) was established July 1, 1986 to strengthen Office of Personnel Management's (OPM's) personnel management services to local Federal departments and agencies. The creation of WASC consolidated OPM's training, recruiting, examining and investigative operations for the Washington, DC area into one organization dedicated to providing quality service.

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