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首页> 外文OA文献 >Leveraging lessons learned in organizations through implementing practice-based organizational learning and performance improvement - An opportunity for context-based intelligent assistant support (CIAS)
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Leveraging lessons learned in organizations through implementing practice-based organizational learning and performance improvement - An opportunity for context-based intelligent assistant support (CIAS)

机译：通过实施基于实践的组织学习和绩效改进来汲取组织中的经验教训-基于上下文的智能助手支持（CIAS）的机会

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摘要

Organizations that leverage lessons learned from their experience in the practice of complex real-world activities are faced with five difficult problems. First, how to represent the learning situation in a recognizable way. Second, how to represent what was actually done in terms of repeatable actions. Third, how to assess performance taking account of the particular circumstances. Fourth, how to abstract lessons learned that are re-usable on future occasions. Fifth, how to determine whether to pursue practice maturity or strategic relevance of activities. Here, organizational learning and performance improvement are investigated in a field study using the Context-based Intelligent Assistant Support (CIAS) approach. A new conceptual framework for practice-based organizational learning and performance improvement is presented that supports researchers and practitioners address the problems evoked and contributes to a practice-based approach to activity management. The novelty of the research lies in the simultaneous study of the different levels involved in the activity. Route selection in light rail infrastructure projects involves practices at both the strategic and operational levels; it is part managerial/political and part engineering. Aspectual comparison of practices represented in Contextual Graphs constitutes a new approach to the selection of Key Performance Indicators (KPIs). This approach is free from causality assumptions and forms the basis of a new approach to practice-based organizational learning and performance improvement. The evolution of practices in contextual graphs is shown to be an objective and measurable expression of organizational learning. This diachronic representation is interpreted using a practice-based organizational learning novelty typology. This dissertation shows how lessons learned when effectively leveraged by an organization lead to practice maturity. The practice maturity level of an activity in combination with an assessment of an activity’s strategic relevance can be used by management to prioritize improvement effort.
机译：充分利用从实践中获得的经验教训的组织，他们面临着五个难题。首先，如何以可识别的方式表示学习情况。其次，如何表示可重复动作的实际作用。第三，如何考虑特定情况评估绩效。第四，如何抽象汲取的经验教训，这些经验教训可在将来再次使用。第五，如何确定是否追求活动的实践成熟度或战略相关性。在这里，使用基于上下文的智能助手支持（CIAS）方法在现场研究中调查了组织学习和绩效改进。提出了一种基于实践的组织学习和绩效改善的新概念框架，该框架可支持研究人员和从业人员解决引发的问题，并为基于行为的活动管理方法做出贡献。该研究的新颖之处在于同时研究了该活动涉及的不同水平。轻轨基础设施项目中的路线选择涉及战略和运营层面的实践；它是部分管理/政治和部分工程。上下文关系图中表示的实践的方面比较构成了选择关键绩效指标（KPI）的新方法。此方法没有因果关系假设，并且构成了基于实践的组织学习和绩效改进的新方法的基础。情境图中实践的发展被证明是组织学习的客观和可衡量的表达。使用基于实践的组织学习新颖性类型来解释这种历时性表示。这篇论文展示了当一个组织有效地利用所学到的经验教训如何导致实践的成熟。管理层可以使用活动的实践成熟度水平和对活动的战略相关性的评估来确定改进工作的优先级。

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    Hegarty Garrett John;

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  • 年度 2013
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