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Investigating the Effect of Festival Visitors' Emotional Experiences on Satisfaction, Psychological Commitment, and Loyalty

机译:调查节日游客的情感体验对满意度,心理承诺和忠诚度的影响

摘要

In rural destinations, community festivals and events displaying agricultural andlivestock exhibits with a combination of entertainment activities are one of the heritageattractions that draw large numbers of visitors. They have not only provided aneconomic stimulus along with social and cultural benefits to these small communities,but also played a role in increasing the tourism appeal to nonlocal visitors. Consideringthe significance of a rural community festival to its hosting local residents and out-of-townvisitors, attracting and keeping a flow of visitors has been of great importance forboth the festival organizers and destination marketing organizations. In this respect,identification with and retention of loyal visitors who are psychologically committed tothe festival are a practical means for ensuring a consistent number of visitors to thatfestival and its hosting community.The present study examined how festival visitors' develop loyalty to festivals andhosting communities through the affective and psychological processes within the Mehrabian-Russell (M-R) model. Specifically, this study explored how emotionsengendered through tourism product consumption influence visitors' psychologicalattachment, evaluations of their festival and place experiences, and loyalty in a festivalcontext. The study further examined if festival visitors' positive experiences could havean influence on their preference of festival communities.Through an onsite and follow-up mixed-mode survey, data were collected duringSpring/Summer 2008 from visitors to three community festivals in Texas. Data analysiswas performed using structural question modeling (SEM). The study findings providedempirical evidence in support of the M-R model within the festival contexts. The studyresults revealed that festival atmospherics had a positive indirect effect on festivalloyalty via positive emotions, festival commitment, and festival satisfaction, which inturn positively influenced place loyalty. Additionally, the findings in this study providedempirical support for the applicability of product consumption emotions to visitors'emotions generated from tourism product consumption situation specific to the festivalcontexts.The findings of the study have theoretical and practical implications. For theory,these findings offer support for the M-R model within festival context. The model'sfocus on emotional response to environmental stimuli is an important addition toestablished cognitive-based models of loyalty development processes. For practice, thestudy offers some guidance for festival organizers and destination marketing managersfor developing effective marketing strategies that focus on the festival atmospherics thatultimately retain and attract new festival goers.
机译:在农村地区,社区节日和活动展示了农业和畜牧业的展览品,并结合了娱乐活动,是吸引大量游客的传统景点之一。它们不仅为这些小社区提供了经济刺激以及社会和文化利益,而且在增加对非本地游客的旅游吸引力方面发挥了作用。考虑到乡村社区节日对接待当地居民和外地游客的重要性,对于节日组织者和目的地营销组织而言,吸引和保持游客流向都具有重要意义。在这方面,对忠诚于节日的忠实访客的识别和保留是确保节日和节日主办者人数保持稳定的一种实用手段。本研究研究了节日访客如何通过以下方式培养对节日和主办社区的忠诚度Mehrabian-Russell(MR)模型中的情感和心理过程。具体而言,本研究探讨了通过旅游产品消费所产生的情感如何影响游客的心理依恋,对他们的节日和地方经历的评估以及在节日背景下的忠诚度。该研究进一步研究了节日游客的积极经历是否会对节日社区的偏好产生影响。通过现场和后续的混合模式调查,收集了2008春夏期间德克萨斯州三个社区节日的游客数据。使用结构问题建模(SEM)进行数据分析。研究结果提供了在节日背景下支持M-R模型的经验证据。研究结果表明,节日气氛通过积极的情绪,节日承诺和节日满意度对节日忠诚具有积极的间接影响,进而对场所忠诚度产生积极影响。此外,本研究结果为节日背景下旅游产品消费情况产生的产品消费情绪对游客情绪的适用性提供了经验支持。研究结​​果具有理论和实践意义。从理论上讲,这些发现为节日背景下的M-R模型提供了支持。该模型的重点是对环境刺激的情绪反应,这是对已建立的基于认知的忠诚度发展过程模型的重要补充。对于实践,该研究为节日组织者和目的地营销经理提供了一些指导,以制定有效的营销策略,重点关注节日气氛,从而最终保留并吸引新的节日爱好者。

著录项

  • 作者

    Lee Ji Yeon;

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  • 年度 2010
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  • 原文格式 PDF
  • 正文语种 en_US
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