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Measuring and Managing the Performance of Territories as a hybrid field of study and practice: a System Dynamics Approach

机译：作为研究与实践的混合领域，对领域的绩效进行衡量和管理：系统动力学方法

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The purpose of this paper is to illustrate how system dynamics (SD) modeling can be used to enrich performance management in local government and to foster a common shared view of the relevant system’s structure and behavior among stakeholders for territorial strategic planning.udThis is a quite hybrid field of analysis in performance measurement/management. In fact, in this context, performance is not primarily related to the single institutions in a regional area; it is rather associated to the territory where they operate.udWe begin by showing how framing dynamic complexity through SD modeling can support consensus building among different stakeholders in a territory. This shifts the attention beyond the traditional view of strategic planning, which is focused on each single jurisdiction. As shown by the case-study in the paper, a Dynamic Performance Management (DPM) approach, may help different institutions to overcome collaboration barriers. In fact, such approach supports players to detect how pursuing a sustainable development of a territory impacts in the long run on the growth sustainability of each institution operating in the territory itself.ududThis implies that territorial public agencies, e.g. municipalities, may understand and communicate to their stakeholders that long-term performance cannot be only assessed in financial terms or bounded to output measures, but also in relation to the outcomes that public services will generate, i.e. in terms of their value transferred to the territory. Likewise, enterprises operating in a given territory can be enabled to detect how their own performance will be sustainable in the long run if they will generate not only financial capital (i.e. profits), but also social capital to the benefit of the other players belonging to the territory. ududTherefore, a key to implement a DPM approach for each of the players is to combine an institutional (single-player) with an inter-institutional (i.e. multi-players or territory) perspective with a view to enhancing performance and pursuing sustainable development. An inter-institutional perspective frames the territory (rather than a single institution) as the relevant system where to comprise and manage the cause and effect relationships between performance factors and strategic resources. ududAs shown by the case-study in the paper, a DPM approach may help different institutions to overcome collaboration barriers. In fact, such approach supports players to detect the drivers of sustainable development for both the territory and the organizations belonging to it.
机译：本文的目的是说明如何使用系统动力学（SD）建模来丰富地方政府的绩效管理，并在利益相关者之间为领土战略规划建立对相关系统的结构和行为的共识。 ud这是一个绩效衡量/管理中非常混合的分析领域。实际上，在这种情况下，绩效与区域区域内的单个机构无关。 ud我们首先说明通过SD建模来构建动态复杂性如何支持区域内不同利益相关者之间的共识。这将注意力从传统的战略计划观点转移到了每个单独的辖区。如本文的案例研究所示，动态绩效管理（DPM）方法可以帮助不同机构克服协作障碍。实际上，这种方法可以帮助玩家发现，从长远来看，追求领土的可持续发展会对领土本身运营的每个机构的增长可持续性产生怎样的影响。 ud ud这意味着领土公共机构，例如市政当局可能会理解并与利益相关者沟通，长期绩效不能仅仅从财务角度进行评估或局限于产出指标，而且还不能与公共服务将产生的结果相关，即就其转移到领土的价值而言。同样，如果给定领土内的企业不仅产生财务资本（即利润），而且产生社会资本以使属于该领域的其他参与者受益，那么它们就能够检测出长期来看其自身绩效将如何持续发展。领土。 ud ud因此，为每个参与者实施DPM方法的关键是将机构（单人）与机构间（即多人或地区）的观点相结合，以提高绩效并追求可持续发展。发展。机构间的观点将领土（而不是单个机构）构架为相关系统，在其中构成和管理绩效因素与战略资源之间的因果关系。 ud ud如案例研究所示，DPM方法可以帮助不同机构克服协作障碍。实际上，这种方法有助于参与者发现领土和所属组织的可持续发展动力。

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    BIANCHI C; TOMASELLI S;

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  • 年度 2014
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