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A soft systems methodology approach to the improvement of a housing association’s defects management and learning systems

机译：一种软系统方法论方法，用于改善房屋协会的缺陷管理和学习系统

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Rapid growth in the production of new homes in the United Kingdom (UK) is putting build quality under pressure as evidenced by rising numbers of defects. Housing Associations (HAs) contribute approximately 20% to the UK’s housing supply. HAs are experiencing challenges of central government funding cuts and rental revenue reductions. Maximising the benefit of learning from defects is recognised as being a key opportunity for HAs to help meet these challenges. This paper explores how a HA is introducing change to improve the way they learn from past defects in an effort to reduce the prevalence of defects in future new homes. Soft systems methodology was used to assist a HA who were intent on making such change, but were unable to identify a clear improvement opportunity. The findings identify a significant mismatch between what the HA’s system should be doing to enable the HA to manage and learn from defects and the current situation. The mismatch has revealed to the HA that a modification to their information system is necessary to improve performance and enhance learning via live data analysis and reporting. This research is ongoing and the HA is currently in the ‘taking action’ stage.
机译：英国（UK）新房生产的快速增长正使建筑质量面临压力，缺陷数量的增加证明了这一点。房屋协会（HAs）为英国的房屋供应量贡献了大约20％。房委会正面临中央政府削减资金和减少租金收入的挑战。最大化从缺陷中学习的好处被​​认为是HA应对这些挑战的关键机会。本文探讨房委会如何引入变革，以改善他们从过去的缺陷中学习的方法，以减少未来新房中缺陷的发生率。使用软系统方法来协助打算进行此类更改但无法确定明显改进机会的HA。调查结果表明，医管局的系统应该做些什么，以使医管局能够管理缺陷并从当前的情况中吸取教训。失配已向房委会透露，有需要对其信息系统进行修改，以通过实时数据分析和报告来改进性能并增强学习。这项研究正在进行中，医管局目前处于“采取行动”阶段。

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