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An operations management perspective of knowledge management: towards a knowledge management assessment and improvement tool.

机译：知识管理的运营管理角度：针对知识管理评估和改进工具。

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摘要

This thesis describes the development of a Knowledge Management (KM) Assessmentudtool for the Operational level of the organisation. Its main focus is to help organisationsudto identify the KM activities and mechanisms that they could improve in order to improveudtheir operational efficiency. Current KM literature is lacking in guiding organisations inudwhat they need to do in order to implement and formalise KM in their operations with audview to improving operational efficiency. Therefore the aim of this thesis is to fill thisudgap in the literature and also to influence the manner in which KM is practiced.udThe research project has three distinct stages: the model development, modification andudtesting stages. The model development stage synthesises KM literature and a pilot studyudin order to develop a conceptual model of the KM assessment tool. The second stage ofudthe research project describes the application of the tool in three organisations and detailsudthe modifications that were made as a result. Finally, the third stage tests the final versionudof the KM Assessment tool using four case organisations.udThe KM Assessment tool presented in this thesis is not a prescriptive KM solution; itudemphasises the need to approach KM from a process and task specific perspective. Putudanother way, KM improvements should be implemented to reflect the processes and taskudcharactaristics of each individual organisation. However, the thesis presents a method ofudevaluation of such that is unform across organisational types
机译：本文介绍了针对组织运营级别的知识管理（KM）评估工具的开发。它的主要重点是帮助组织确定其可以改进的知识管理活动和机制，以提高其运营效率。当前的知识管理文献不足以指导组织在实施和正式化知识管理过程中需要做些什么，以提高运营效率。因此，本文的目的是填补文献中的空白，并影响知识管理的实践方式。 ud本研究项目分为三个不同的阶段：模型开发，修改和测试阶段。模型开发阶段综合了KM文献和初步研究 udin，以开发KM评估工具的概念模型。研究项目的第二阶段描述了该工具在三个组织中的应用，并详细介绍了所进行的修改。最后，第三阶段使用四个案例组织对KM评估工具的最终版本进行了测试。 ud本文中介绍的KM评估工具不是规范性的KM解决方案。它从流程和任务特定的角度简化了知识管理的需求。换句话说，应该对知识管理进行改进，以反映每个组织的流程和任务语言特征。但是，本文提出了一种这样的贬值方法，这种方法在不同的组织类型之间都是不正确的

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    Kapofu Desmond;

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  • 年度 2009
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