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>Speech vs. Touch-tone: Telephony Interfaces for Information Access by Low Literate Users
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Speech vs. Touch-tone: Telephony Interfaces for Information Access by Low Literate Users
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机译：语音与按键音：低文化素养用户访问信息的电话接口
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摘要
Information access by low literate users is a hard problem. Critical information, such as in the field of healthcare,can often mean the difference between life and death. In our research, we have developed and tested various spoken language interface prototypes with low literate community health worker. In this paper, we present results from our research that show that well-designed speech interfaces are preferable to touch-tone equivalents. Additionally, we show that it is especially important to localize the system’s spoken language output for low literate users.
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