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Collaborative environment and technologies for building knowledge work teams in network enterprises

机译：建立网络企业知识工作团队的协作环境和技术

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摘要

Efficient sharing of knowledge is crucial in the building of knowledge work team. The importance in developing appropriate collaborative technologies to be embedded in the knowledge generation and sharing processes has been often undermined for the successful launching of Knowledge Management (KM) programmes. This paper outlines the essentials of the new knowledge environment and collaborative technologies that are used to support knowledge work. The type of collaborative technologies and environment required depends on the nature of the business. Two case examples of pending KM programmes, one in an airline industry and another in an electronics manufacturer are illustrated. It is found that a detailed understanding of the business process and customisation and alignment of the technologies are the two most important factors in designing the most appropriate knowledge environment.
机译：有效的知识共享对于知识工作团队的建立至关重要。对于成功启动知识管理（KM）计划，经常削弱了开发适当的协作技术以嵌入知识生成和共享过程的重要性。本文概述了用于支持知识工作的新知识环境和协作技术的要点。所需的协作技术和环境的类型取决于业务的性质。举例说明了两个待定的KM计划的案例，一个是航空业，另一个是电子制造商。发现在设计最合适的知识环境中，对业务流程以及技术的定制和对齐的详细了解是两个最重要的因素。

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