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The Role of Knowledge Management in the Large Non Profit Firm: Building a Framework for KM Success

机译:知识管理在大型非营利企业中的作用:建立知识管理成功框架

摘要

This paper examines the role of knowledge management (KM) in not-for-profit organisations (NFPs) using case study methodology and advances previous KM work. NFPs are essential in developing sustainable communities providing many social, environmental, health and human services required by a vast amount of community stakeholders. With limited research related to KM in an NFP setting, this paper advances knowledge and offers a unique view of KM from the perspective of three large NFP cases. Adopting case study methodology, this paper explores the definition of knowledge in the organisation, the importance of knowledge planning, capture and diffusion; and offers recommendations for the required enablers of knowledge management practice and development from the organizational stakeholder perspective. The paper concludes by introducing the link between knowledge management, performance management and internal marketing to address the personal issues of 'me' as key to supporting knowledge renewal which is central to knowledge management.
机译:本文使用案例研究方法研究了知识管理(KM)在非营利组织(NFP)中的作用,并推进了以前的KM工作。 NFP对于发展可持续社区至关重要,可提供大量社区利益相关者所需的许多社会,环境,健康和人类服务。由于在NFP环境中与KM相关的研究有限,因此本文从三个大型NFP案例的角度出发,提高了知识并提供了关于KM的独特观点。本文采用案例研究方法,探讨了组织中知识的定义,知识计划,获取和传播的重要性;并从组织利益相关者的角度为知识管理实践和发展的必要促成因素提供建议。本文最后介绍了知识管理,绩效管理和内部营销之间的联系,以解决“我”的个人问题,这是支持知识更新的关键,而知识更新是知识管理的核心。

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