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Communication Support Systems Managing the fitness between contextual factors and communication media factors

机译：通信支持系统管理上下文因素和通信媒体因素之间的适应性

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摘要

This study investigates the factors that are crucial for successful communication and hence to the design of Communication Support Systems (CSS). The study focuses on the concept of media richness and attempts to improve our understanding of the factors that influences the fitness between organizational context and the use of communication technology. Thus, the enterprise of mine study has been delineated and focused on the following question: What factors are responsible for successful fit between the communication mediums characteristics and an organizations communicational character? The following three statements represent a sound rather than conclusive answer to the investigated issue. • Firstly, the success of communication depends on the fitness between organizational related factors and communication media related factors. Accordingly, the fitness is expressed in terms of a matching between required richness and provided richness.• Secondly, the fitness between organizational related factors and communication media related factors depends on human factors such as task experience and communication media experience. • Thirdly, the fitness between organizational related factors and communication media related factors depends on human perceived uncertainty rather than task uncertainty as the classical information richness theory presupposes. A case study in the context of a higher school was chosen to be investigated where students teachers, and staff were interviewed with respect to the use of information and communication support.
机译：这项研究调查了对成功沟通至关重要的因素，因此对于沟通支持系统（CSS）的设计也至关重要。该研究着重于媒体丰富性的概念，并试图加深我们对影响组织环境和通信技术使用之间适应性的因素的理解。因此，已经对矿山研究企业进行了描述，并将其重点放在以下问题上：哪些因素导致了沟通媒介特征与组织沟通特征之间的成功契合？以下三个陈述代表对所调查问题的正确而非最终结论。 •首先，沟通的成功取决于组织相关因素与沟通媒体相关因素之间的适应性。因此，适合度是通过所需丰富度和提供的丰富度之间的匹配来表示的。•其次，组织相关因素和传播媒体相关因素之间的适合度取决于人为因素，例如任务经验和传播媒体经验。 •第三，组织相关因素与传播媒体相关因素之间的适应性取决于人类感知的不确定性，而不是经典信息丰富性理论所假设的任务不确定性。选择了一所高中的案例研究进行调查，在该案例中，就使用信息和沟通支持方面对学生教师和员工进行了采访。

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    Novikov Nikolai;

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  • 年度 2004
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  • 原文格式 PDF
  • 正文语种 en
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  • 入库时间 2022-08-31 16:32:23

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