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TERMINAL FOR COLLECTING A USER'S SATISFACTION FEEDBACK, COLLECTION SYSTEM COMPRISING THE TERMINAL, AND METHOD FOR COLLECTING A USER'S SATISFACTION FEEDBACK USING THE TERMINAL
TERMINAL FOR COLLECTING A USER'S SATISFACTION FEEDBACK, COLLECTION SYSTEM COMPRISING THE TERMINAL, AND METHOD FOR COLLECTING A USER'S SATISFACTION FEEDBACK USING THE TERMINAL
The terminal for collecting user satisfaction feedback comprises: a user interface including a loudspeaker and a video screen and adapted to present a message to a user according to one or more modes of communication; two buttons for collecting a user's feedback; an electronic processor programmed to implement the following steps: selecting, by means of a selection module, a communication mode for presenting the message from among a plurality of communication modes enabled by the user interface; sending a message according to the communication mode selected; and collecting feedback submitted by the user.
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