One or more specific versions disclosed herein include a method in a computing system for adjusting a role of a cancer care navigator that includes: receiving patient data relating to an evaluation by a patient of one or more navigation steps of cancer care delivered by a navigator to the patient; retrieving from a database data relating to evaluations by other patients of one or more navigation steps of cancer care delivered by the navigator to the other patients; aggregating the retrieved data stored in the memory; assessing some of the received patient data including comparing some of the received patient data with some of the aggregated retrieved data to provide an evaluation data assessment; formulating an adjustment proposal to adjust the role of the navigator in delivering one or more navigation steps based at least in part on the evaluation data assessment; and communicating the adjustment proposal.
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