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DELIVERING CUSTOMER INFORMATION FROM CUSTOMER CARE SITE TO CUSTOMER CARE AGENT
DELIVERING CUSTOMER INFORMATION FROM CUSTOMER CARE SITE TO CUSTOMER CARE AGENT
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机译：从客户服务站点到客户服务代理商提供客户信息
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摘要
A customer care site includes a plurality of pages that may individually include a call link to communicate with customer agents. When a customer tries to contact a customer agent via a call link in one of the plurality of pages on the customer care web site, a computing system associated with the customer care site transmits customer information regarding the customer's specific activities prior to selecting the call link on the customer care web site. When a customer agent responds to the customer's call, a computing device of the customer agent can display the customer information transmitted from the computing system associated with the customer care web site. As the customer agent knows about the customer's prior activities on the customer care site through access to the detailed customer information provided by the computing system, the customer agent does not need to repeat the same procedure or inquiries that the customer has already traversed on the customer care web site.
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