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Failure handling support apparatus, failure support system, failure handling support method, and the fault-support program

机译:故障处理支持装置,故障支持系统,故障处理支持方法和故障支持程序

摘要

PROBLEM TO BE SOLVED: To efficiently handle a fault related to a program in an apparatus.;SOLUTION: The fault handling support device comprises: a receiving unit for receiving fault information transmitted from an apparatus; an identification unit for, by referring to a storage unit for storing identification information on a notification destination related to a fault of a program in association with identification information of the program, identifying a notification destination of the program on the basis of the identification information on the program included in the fault information; and a notification unit for transmitting information for making a notification of occurrence of a fault shown by the fault information to a terminal related to the notification destination.;COPYRIGHT: (C)2013,JPO&INPIT
机译:解决的问题:为了有效地处理与设备中的程序有关的故障。解决方案:故障处理支持设备包括:接收单元,用于接收从设备发送的故障信息;以及识别单元,用于通过参考用于与程序的故障的信息一起存储与程序的故障有关的通知目的地的识别信息的存储单元,基于该识别信息来识别程序的通知目的地。故障信息中包含的程序; COPYRIGHT:(C)2013,JPO&INPIT;以及通知单元,用于将信息发送以将由故障信息表示的故障发生通知到与通知目的地有关的终端。

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