首页> 外国专利> Leveraging user-to-tool interactions to automatically analyze defects in it services delivery

Leveraging user-to-tool interactions to automatically analyze defects in it services delivery

机译:利用用户与工具的交互来自动分析IT服务交付中的缺陷

摘要

An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.
机译:提出了一种用于识别信息技术(IT)环境中相关问题单的方法。存储与计算机程序的用户交互。用户交互包括对计算机程序的输入,以搜索在IT环境中发布的具有相同特征的问题凭单。识别用户交互中的一个或多个用户交互模式。基于对一个或多个用户交互模式中的每一个的有效性的评估来选择一个或多个用户交互模式中的用户交互模式。基于用户交互模式,将生成一个规则,用于确定IT环境中哪些问题单具有相同的特征。该规则适用于在IT环境中发布的其他问题单,以识别哪些其他问题单具有相同的特征。

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