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Systems And Methods For Discovering An Optimal Operational Strategy For A Desired Service Delivery Outcome
Systems And Methods For Discovering An Optimal Operational Strategy For A Desired Service Delivery Outcome
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机译:用于发现所需服务交付结果的最佳操作策略的系统和方法
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摘要
Methods and systems for creating an action plan for a service delivery system comprising a plurality of operational key performance indicators (KPIs). The system receives predetermined information about at least one relationship between two or more of the KPIs, and weights that information based on its source. The system also receives information about operational constraints and desired outcomes. A KPI relationship map is created using both the weighted information and information about KPI relationships within the service delivery system. Future predictions are made based on the KPI relationship map, and the predictions and map are utilized to create an action plan to achieve the desired outcomes in light of the operational constraints.
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