首页> 外国专利> Computer program to assist the customer support, meets the customer support server

Computer program to assist the customer support, meets the customer support server

机译：协助客户支持的计算机程序，遇到客户支持服务器

页面导航

摘要
著录项
相似文献

摘要

PPROBLEM TO BE SOLVED: To provide a computer program supporting customer services to enable a salesclerk (customer serving person) to perform customer services efficiently and prevent loss of customer's purchase opportunity as much as possible, and a customer service support system. PSOLUTION: This systems 1 includes customer terminals 2a, 2b, 2c which are carried by a visiting customer and provided with RF tags to record customer identification information for identifying the customer, readers 3a-3h (103a-103h) for reading the RF tag, a salesclerk terminal 4 which are carried by a salesclerk who serves the customer and transmit/receive the information regarding customer services, and a server 5 which manages various kinds of information transmitted from the customer terminals 2a, 2b, 2c and the salesclerk terminal 4. PCOPYRIGHT: (C)2009,JPO&INPIT

机译：

要解决的问题：提供一种支持客户服务的计算机程序，以使业务员（客户服务人员）有效地执行客户服务并尽可能防止客户的购买机会损失，并提供一种客户服务支持系统。

解决方案：该系统1包括客户终端2a，2b，2c，由来访的客户携带并配备有RF标签以记录用于识别客户的客户标识信息，读取器3a-3h（103a-103h）用于读取信息。 RF标签，由服务于客户并发送/接收与客户服务有关的信息的业务员携带的业务员终端4，以及管理从客户终端2a，2b，2c和业务员发送的各种信息的服务器5 4号航站楼。

版权：（C）2009，日本特许厅＆INPIT 展开▼

著录项

公开/公告号JP5018180B2

专利类型
公开/公告日2012-09-05

原文格式PDF
申请/专利权人富士通株式会社;
展开▼

申请/专利号JP20070093540
发明设计人石田勇治;岡安秀二;
展开▼

申请日2007-03-30
分类号G06Q50/10;G06Q30/02;G06Q10/00;
国家 JP
入库时间 2022-08-21 17:37:37

相似文献

专利
外文文献
中文文献