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FAQ FORMATION REINFORCEMENT SYSTEM, FAQ FORMATION REINFORCEMENT METHOD, AND FAQ FORMATION REINFORCEMENT PROGRAM
FAQ FORMATION REINFORCEMENT SYSTEM, FAQ FORMATION REINFORCEMENT METHOD, AND FAQ FORMATION REINFORCEMENT PROGRAM
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机译：FAQ形成强化系统，FAQ形成强化方法以及FAQ形成强化程序
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摘要
PROBLEM TO BE SOLVED: To quantitatively clearly indicate the degree of necessity of FAQ (frequently asked question) formation in forming a FAQ site.;SOLUTION: When an answer to an inquiry from a (specific) user is formed, information is input for determining the FAQ necessity. A result obtained by multiplying an inquiry needing FAQ formation in a problem extraction part 30 and a result determined in an access state monitoring part 40 by information in a state analysis part 50 and an additive weighting part 60 is selected as an object code to form FAQ based on a preset threshold. Items/detail contents of problems in formation are displayed for each selected code. The object to be formed is selected based on these contents. The selected object code is displayed as "in progress" in a result display part 80, and information accumulation for FAQ formation related to the object code is restarted by instructing operation completion from the problem extraction part 30 when the FAQ formation operation is completed.;COPYRIGHT: (C)2009,JPO&INPIT
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