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Method and apparatus for providing information about anticipated delays to customers at service centers, contact centers, or call centers
Method and apparatus for providing information about anticipated delays to customers at service centers, contact centers, or call centers
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机译：用于向服务中心，联系中心或呼叫中心的客户提供有关预期延迟的信息的方法和装置
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摘要
The present invention provides a method for providing information to a client or customer about anticipated service center delays comprising maintaining data about the client's call preferences, modeling a best indicator of delays specific to an individual client when answering a call from the client by the service center in order to capture the greatest market share of the clients, and communicating to the client a best indicator of delays suited to the client's call preferences in answering the call from the client to the service center.
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