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An automatic evaluation service method of customer satisfaction for company telephone
An automatic evaluation service method of customer satisfaction for company telephone
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机译：公司电话客户满意度自动评估服务方法
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摘要
The present invention relates to an automated customer satisfaction rating methods for corporate telephone answering service, for customer service friendliness of the staff for answering telephone companies that operate, service satisfaction, customer satisfaction measures are transferred to the corporate phone number to be applied for local exchange services in order to provide services such as automated assessment and, Consultation with the corporate phone call ends, corporate representative releases the call (release), or enter a rating system access number for the transfer, between the customer's phone call and evaluation system configuration and, in the evaluation system, a telephone answering Questions Asked by sending messages to customers satisfaction, when customers enter the number depending on the question can be collected automatically aggregate the satisfaction of corporate telephone answering them. Therefore, reducing the customer satisfaction survey costs, improve the reliability of the company to the customer, giving the customer contacts the department of corporate officers planted a friendly mind, thereby improving customer service.
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