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FAILURE-COPING BUSINESS SUPPORT SYSTEM, FAILURE-COPING BUSINESS SUPPORT SERVER AND FAILURE-COPING BUSINESS SUPPORT PROGRAM

机译：应对失败的业务支持系统，应对失败的业务支持服务器和应对失败的业务支持程序

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摘要

PPROBLEM TO BE SOLVED: To improve efficiency of failure cause investigation, and to facilitate an answer to a customer for unknown cause. PSOLUTION: This system has: a server 10 including a control part 11 and a database 122 showing practical use information to be acquired for the investigation of failure in each failure phenomenon; and at least one client terminal 30 connected to the server 10 via a network 20. The control part 11 is provided with: a function transmitting a list 102 of the practical use information acquired from the database 122 on the basis failure phenomenon specification information from the client terminal 30 to the client terminal 30; a function deciding whether concluding the cause of the failure of an investigation target to be unknown or not, on the basis of preset decision conditions; and a function transmitting a screen 105 provided with an input part of information necessary for the decision to the client terminal 30. PCOPYRIGHT: (C)2004,JPO&NCIPI

机译：

要解决的问题：提高故障原因调查的效率，并便于对未知原因的客户作出答复。解决方案：该系统具有：服务器10，包括控制部11和数据库122，该数据库122显示用于获取每种故障现象中的故障的调查信息的实用信息。控制部11具有：传送来自数据库122的实际使用信息的列表102的功能，该列表102基于来自网络122的故障现象指定信息，该至少一个客户终端30经由网络20连接到服务器10。客户终端30至客户终端30;根据预先设定的决定条件，决定调查对象失败的原因是否为未知的功能;

版权：（C）2004，JPO＆NCIPI;以及功能，其向用户终端30发送屏幕105，该屏幕105提供了决定所需的信息的输入部分。展开▼

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公开/公告号JP2004246823A

专利类型
公开/公告日2004-09-02

原文格式PDF
申请/专利权人 HITACHI INFORMATION SYSTEMS LTD;
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申请/专利号JP20030038777
发明设计人 NAGASHIMA SACHIKO;
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申请日2003-02-17
分类号G06F11/30;G06F11/22;G06F17/60;
国家 JP
入库时间 2022-08-21 23:31:31

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