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Measuring Web-based business-to-business support system success based on user satisfaction.

机译：基于用户满意度评估基于Web的企业对企业支持系统的成功。

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摘要

This research draws on the Delone and McLean's Model of IS Success, the technology acceptance model, the Garrity and Sanders' model of IS success, and social influence theories in order to examine the dimensions and theoretical relationships related to Web-based B2B support systems success.; This study has found partial support for the Web-Based Business-to-Business Support Systems Success Model. Behavioral Intention to use a Web-based B2B support system is primarily explained via Task Support Satisfaction and Quality of Work Life Satisfaction which are mediating the effects of the other four independent variables (Interface Satisfaction, Decision Support Satisfaction, Subjective Norms, and Perceived Network Externalities). By bringing Quality of Work Life Satisfaction to the IS success model, this study extends Davis, et al.'s (1989) findings and other user satisfaction studies. Subjective Norms turn out to affect Behavioral Intention to use a Web-based B2B support system indirectly through Quality of Work Life Satisfaction. The impact of Interface Satisfaction on Behavioral Intention to use a system appears to be mediated by both Quality of Work Life Satisfaction and Task Support Satisfaction, as expected.; However, in the context of business-to-business transactions, Interface Satisfaction does not seem to influence Decision Support Satisfaction. This result is in contrast to the previous research. The findings of this study do not support the relationships between Perceived Network Externalities, Task Support Satisfaction, and Behavioral Intention to use a Web-based B2B support system.; The contributions of this research are three fold. First, the current research is one of the first investigations of Web-based B2B system success. Second, this study identifies the dimensions of B2B system success and develops a set of validated measurements for Web-based B2B support system success in the context of user satisfaction. Third, this research will provide valuable implications to managers and academics regarding technology adoption criteria.
机译：本研究借鉴了Delone和McLean的IS成功模型，技术接受模型，Garrity和Sanders的IS成功模型以及社会影响理论，以研究与基于Web的B2B支持系统成功相关的维度和理论关系。 。;这项研究发现部分支持基于Web的企业对企业支持系统成功模型。主要通过任务支持满意度和工作生活满意度来解释使用基于Web的B2B支持系统的行为意图，这些意图正在介导其他四个独立变量（接口满意度，决策支持满意度，主观规范和感知的网络外部性）的影响）。通过将工作生活质量满意度引入IS成功模型，这项研究扩展了Davis等人（1989）的发现和其他用户满意度研究。主观规范最终会影响通过使用工作生活满意度间接使用基于Web的B2B支持系统的行为意图。如预期的那样，界面满意度对使用系统的行为意图的影响似乎是由工作生活满意度和任务支持满意度两者介导的。但是，在企业对企业交易的上下文中，接口满意度似乎不会影响决策支持满意度。该结果与先前的研究相反。该研究的结果不支持感知的网络外部性，任务支持满意度和使用基于Web的B2B支持系统的行为意图之间的关系。这项研究的贡献是三方面的。首先，当前的研究是基于Web的B2B系统成功的第一批研究之一。其次，本研究确定了B2B系统成功的维度，并在用户满意度的背景下针对基于Web的B2B支持系统成功开发了一组经过验证的度量。第三，这项研究将为经理和学者提供有关技术采用标准的宝贵建议。

著录项

  • 作者

    Kim, Yong Jin.;

  • 作者单位

    State University of New York at Buffalo.;

  • 授予单位 State University of New York at Buffalo.;
  • 学科 Business Administration Management.; Psychology Industrial.; Information Science.
  • 学位 Ph.D.
  • 年度 2002
  • 页码 141 p.
  • 总页数 141
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类 贸易经济;工业心理学;信息与知识传播;
  • 关键词

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