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首页> 外文会议>2014 International Conference on Engineering, Technology and Innovation >Service engineering framework: The adoption of simulation to design and configure Product-Service solutions
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Service engineering framework: The adoption of simulation to design and configure Product-Service solutions

机译：服务工程框架：通过仿真来设计和配置产品服务解决方案

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In the last years, a number of companies have undertaken a shift to a service paradigm. Apart from the benefits obtained by the so called “servitization”, many companies have also suffered the lack of methodological and systematic tools to deal with the enlargement of their Product-Service Systems (PSS) offering. The few tools nowadays available in the Service Engineering (SE) context have a reduced industrial applicability, and are mainly focused on the satisfaction of customer needs. Starting from this limitation, Pezzotta et al. (2014) defined the SErvice Engineering Methodology (SEEM) that aims at supporting companies during the engineering of a new PSS balancing the value perceived by the customer and the company sustainability. In particular, this paper aims at investigating and defining how it is possible to properly adopt Discrete Event Simulation (DES) in SEEM for the purpose of assessing the performance of a new or revised PSS offering. Two possibilities have been identified and compared through an industrial case study, and a comparison to select the best one has been conducted. The identified paradigm has been then used in a real context with the aim to better understand the main industrial implications.
机译：在过去的几年中，许多公司已经转向服务范式。除了所谓的“服务化”所带来的好处外，许多公司还缺乏处理扩大其产品服务系统（PSS）产品的方法和系统工具。如今，在服务工程（SE）上下文中可用的几种工具的工业实用性有所降低，并且主要集中在满足客户需求上。从这个限制开始，Pezzotta等人。 （2014年）定义了服务工程方法论（SEEM），旨在在新PSS的工程设计过程中为公司提供支持，以平衡客户感知的价值和公司的可持续性。尤其是，本文旨在调查和定义SEEM中如何适当采用离散事件模拟（DES），以评估新的或修订的PSS产品的性能。通过工业案例研究，已经确定并比较了两种可能性，并且已经进行了比较以选择最佳的可能性。然后，已确定的范例已在实际环境中使用，目的是更好地理解主要的工业含义。

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