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Service engineering framework: The adoption of simulation to design and configure Product-Service solutions

机译：服务工程框架：采用模拟设计和配置产品 - 服务解决方案

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摘要

In the last years, a number of companies have undertaken a shift to a service paradigm. Apart from the benefits obtained by the so called “servitization”, many companies have also suffered the lack of methodological and systematic tools to deal with the enlargement of their Product-Service Systems (PSS) offering. The few tools nowadays available in the Service Engineering (SE) context have a reduced industrial applicability, and are mainly focused on the satisfaction of customer needs. Starting from this limitation, Pezzotta et al. (2014) defined the SErvice Engineering Methodology (SEEM) that aims at supporting companies during the engineering of a new PSS balancing the value perceived by the customer and the company sustainability. In particular, this paper aims at investigating and defining how it is possible to properly adopt Discrete Event Simulation (DES) in SEEM for the purpose of assessing the performance of a new or revised PSS offering. Two possibilities have been identified and compared through an industrial case study, and a comparison to select the best one has been conducted. The identified paradigm has been then used in a real context with the aim to better understand the main industrial implications.
机译：在过去几年中，许多公司已经向服务范例转变。除了所谓的“驾驶”获得的好处，许多公司也缺乏缺乏方法论和系统的工具来处理其产品 - 服务系统（PSS）产品的扩大。现在，在服务工程（SE）上下文中的少数工具减少了工业实用性，主要集中在客户需求满意。从这个限制开始，Pezzotta等人。 （2014年）定义了旨在在新的PSS工程期间支持公司的服务工程方法（似乎），平衡客户和公司可持续性的价值。特别是，本文旨在调查和定义如何正确采用离散事件仿真（DES），以便评估新或修订的PSS产品的性能。已经通过工业案例研究确定了两种可能性，并进行了对选择最好的可能性的比较。然后，已识别的范式在真实的背景下使用，目的是更好地了解主要的产业意义。

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