Full service contracts in the printing industry: An empirical investigation of service definition

机译：印刷行业的全方位服务合同：对服务定义的实证研究

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This paper presents the preliminary result of an empirical investigation on the offering of document management solutions. In particular, this work addresses how the solution provider defines the requirements of the services that, through full service contracts, are bundled with products such as printers, multifunctional devices, wide format plotters, etc. Two case studies have been carried out among leading companies of the printing industry. Although explorative, this paper contributes to the debate on the servitization of manufacturing firms since it sheds lights on: i) the structure of the solution deployment process; ii) the competences and approaches played by the provider to define the service requirements, and; iii) the factors that influence the adoption of each approach.

机译：本文介绍了对文件管理解决方案提供的实证研究的初步结果。特别是，这项工作解决了解决方案提供商如何通过完整的服务合同来定义与打印机，多功能设备，大幅面绘图仪等产品捆绑在一起的服务要求的问题。领先公司之间进行了两个案例研究印刷行业。尽管具有探索性，但由于它阐明了以下内容，因此它有助于对制造公司的服务进行辩论：i）解决方案部署过程的结构； ii）提供商定义服务要求的能力和方法，以及； iii）影响每种方法采用的因素。

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来源
《2014 International Conference on Engineering, Technology and Innovation》|2014年|1-6|共6页
会议地点 Bergamo(IT)
作者
Rapaccini Mario; Visintin Filippo;
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作者单位

IBIS LAB, Dept. of Industrial Engineering, University of Florence, Italy;

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会议组织
原文格式 PDF
正文语种 eng
中图分类
关键词
Companies; Contracts; Industries; Printers; Printing; Proposals; full service contracts; integrated solutions; printing industry; servitization;

机译：公司；合同；行业；打印机；印刷；提案；全面服务合同；综合解决方案；印刷业；服务化；;

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Full service contracts in the printing industry: An empirical investigation of service definition

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