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Full service contracts in the printing industry: An empirical investigation of service definition

机译：印刷行业的完整服务合同：服务定义的实证调查

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摘要

This paper presents the preliminary result of an empirical investigation on the offering of document management solutions. In particular, this work addresses how the solution provider defines the requirements of the services that, through full service contracts, are bundled with products such as printers, multifunctional devices, wide format plotters, etc. Two case studies have been carried out among leading companies of the printing industry. Although explorative, this paper contributes to the debate on the servitization of manufacturing firms since it sheds lights on: i) the structure of the solution deployment process; ii) the competences and approaches played by the provider to define the service requirements, and; iii) the factors that influence the adoption of each approach.
机译：本文介绍了对文档管理解决方案提供的实证调查的初步结果。特别是，这项工作解决了解决方案提供商如何定义通过完整服务合同的服务的要求与打印机，多功能设备，宽格式绘图仪等产品捆绑在一起。在领先的公司之间进行了两种案例研究印刷产业。虽然探索性，但本文有助于争论制造公司的培训，因为它揭示了：i）解决方案部署过程的结构; ii）提供者扮演的能力和方法来定义服务要求，以及; iii）影响每种方法采用的因素。

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