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Interplay of styling, design and service performance in developing Product-Service Systems

机译：产品服务系统开发中样式，设计和服务性能的相互作用

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摘要

New innovations are a decisive competitive advantage in today's global markets. Besides technical improvements the extension of classical product centred offerings with services to a provider of individual solution offers tremendous benefits. Furthermore, an exceptional product styling enables emotionally added value. Developing these offerings requires a joint and structured collaboration among the stakeholders, e.g. stylists, designers and engineers, already in the early phases. In practice, this can evoke a number of difficulties due to differences in working processes and philosophies of the different stakeholders. In order to face this challenge, the design process of offering development needs to be investigated. Furthermore, new methods and processes have to be developed. This paper describes an investigation of the different methods in developing a product focusing on stylists and engineers. Additionally, it describes the investigation of the challenges that occur during the development of Product-Service Systems. Based on survey results a new approach is presented which is in turn validated with a use case. Eventually, an integrated offering development process is proposed.
机译：在当今的全球市场中，新的创新是决定性的竞争优势。除了技术改进以外，将以产品为中心的经典产品扩展到具有个性化解决方案的提供商的服务还带来了巨大的好处。此外，出色的产品样式可实现情感上的增值。开发这些产品需要利益相关者之间的联合和结构化协作，例如设计师，设计师和工程师，已经处于早期阶段。在实践中，由于不同利益相关者的工作流程和理念不同，这会引起许多困难。为了面对这一挑战，需要研究提供开发的设计过程。此外，必须开发新的方法和过程。本文介绍了针对设计师和工程师的产品开发中不同方法的调查。此外，它还描述了对产品服务系统开发过程中出现的挑战的调查。根据调查结果，提出了一种新方法，该方法随后已通过用例验证。最终，提出了一个集成的产品开发过程。

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