SATISFACTION SURVEY THROUGH THE INTERNAL SUPPLIER CHAIN AT THE DUNAFERR GROUP

机译：通过DUNAFERR集团内部供应商链进行的满意度调查

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On the base of the experiences gained from the annual regular tests of customer satisfaction over fivernyear, the Dunaferr Group launched the examination of the internal supplier chain. The so-called “doublerncap” method was applied in the determination of the customer satisfaction and customer knowledge of therncompanies under examination.

机译：在五年的年度定期客户满意度测试中获得的经验基础上，Dunaferr集团启动了对内部供应商链的审查。在确定被调查公司的客户满意度和客户知识时，采用了“ doublerncap”方法。

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来源
《43rd European quality congress : Proceedings book》|1999年|p.1-7|共7页
会议地点 Madrid(ES)
作者
Josef Tar Deputy;
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作者单位

Dunaferr Qualitest Ltd. Hungary;

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会议组织
原文格式 PDF
正文语种 eng
中图分类质量管理;
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SATISFACTION SURVEY THROUGH THE INTERNAL SUPPLIER CHAIN AT THE DUNAFERR GROUP

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