TOWARD EXCELLENCE OF INFORM-DOCUMENTATION SERVICES

机译：追求卓越的信息文档服务

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The special properties of informative-documentary services, the raw material of the Information andrnDocumentation sector, necessitate the adoption of quality-control systems. Quality must be understood inrnthe context of staff-user interaction, or co-production. Models based on ISO and TQM constitute twornparallel and complementary approaches to excellence.

机译：信息文献服务的特殊性质是信息和文献编制部门的原材料，因此必须采用质量控制体系。必须在员工与用户互动或共同生产的背景下理解质量。基于ISO和TQM的模型构成了两个平行且互补的卓越方法。

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来源
《43rd European quality congress : Proceedings book》|1999年|p.1-7|共7页
会议地点 Madrid(ES)
作者
María Pinto;
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作者单位

Gabinete de Evaluación y Mejora de la Calidad.University of Granada Spain;

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会议组织
原文格式 PDF
正文语种 eng
中图分类质量管理;
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TOWARD EXCELLENCE OF INFORM-DOCUMENTATION SERVICES

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