In this paper, we attempt to identify the characteristics/behaviors of effective ISD project team leaders/managers. Our exploratory analysis reveals that FTF and virtual ISD team-members value different ingredientsof leadership in different phases of the ISD project. We also conclude that while the behavioral approach isdominant in explaining effective leadership in the different contexts (FTF and Virtual) and in different projectphases (initial and later), other leadership theories also need to be considered and synthesized tocomprehensively answer the question --what makes an effective ISD project leader/manager.
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