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Employee Experience Management of Convenience Store in Beijing

机译：北京便利店的员工体验管理

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摘要

This article explores the occupational experiences of convenience store frontline service employees in Beijing. The results of our in-depth interview illustrate that there are some human factor issues in the experience of the employees, such as material handling, graveyard shift, ease of being injured, low salary, lack of career perspectives and unfair rules. We suggest that future researches should pay more attention to improve the experience of the employees, as their experience is directly related to their interaction with the customers as well as the service satisfaction of the customers.
机译：本文探讨了北京便利店一线服务人员的职业经验。我们深入采访的结果表明，员工的经验中存在一些人为因素，例如物料搬运，墓地移位，容易受伤，薪水低，缺乏职业见解和不公平的规则。我们建议未来的研究应更多​​地关注改善员工的体验，因为他们的经验直接关系到他们与客户的互动以及客户的服务满意度。

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