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Reader opinion cards as a measure of customer satisfaction

机译：读者意见卡，用于衡量客户满意度

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《Annual international conference on Systems documentation;International conference on Systems documentation》|1991年|P.126-134|共9页
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作者
Carol Tyler;
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原文格式 PDF
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中图分类计算技术、计算机技术;
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机译：多案例研究：政府客户服务代表关于培训，技能，绩效和满意度的意见
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机译：综合文学综述客户满意度定义，影响客户满意度的因素和衡量客户满意度。

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