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The value of information technology: A case study and a framework

机译：信息技术的价值：一个案例研究和一个框架

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Over the past years, many attempts have been made to measure the value of IT according to a variety of criteria. In 1993 Brynjolfsson summarized the principal studies of IT and productivity~1. He concluded that:"The relationshyip between information technology-is widely discussed but little understood. The general unease and the blurred discussion about the determination of benefits of IT confirm the need for better measurement, frameworks, and tools, to assess and monitor its value. In this paper we describe how the value of information technology was measured at ANWB, The Royal Dutch Touring Club. The case described demonstrates that the value of IT for an enterprise can not be expressed in a single measure. Measurements at different levels have to take place in order to get a clear picture. In th esecond part of the paper we demonstrate how measurement on different levels can be applied systematically by using the BtripleE framework. The paper is based on the doctoral dissertation of van der Zee~2 that was writeen under the guidance of Ribbers and van der Pijl.
机译：在过去的几年中，已经进行了许多尝试，根据各种标准来衡量IT的价值。在1993年，Brynjolfsson总结了IT和生产力〜1的主要研究。他总结说：“信息技术之间的关系被广泛讨论，但鲜为人知。关于确定IT利益的普遍不安和模糊的讨论证实，需要更好的度量，框架和工具来评估和监视其价值。 。在本文中，我们描述了如何在皇家荷兰旅游俱乐部ANWB上衡量信息技术的价值，该案例表明，企业的IT价值无法用单一的方法来表达。为了获得清晰的图像，在本文的第二部分中，我们演示了如何使用BtripleE框架系统地进行不同级别的测量，该论文基于van der Zee〜2的博士学位论文。在Ribbers和van der Pijl的指导下撰写。

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