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How Do Public Library Administrators Generate and Evaluate Ideas for New Services? A Proposed Model Based on Evidence from Cuyahoga County Public Library

机译:公共图书馆管理员如何生成和评估新服务的想法? 基于Cuyahoga县公共图书馆的证据的拟议模型

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A library’s ability to innovate remains crucial to its sustained success, yet our understanding of innovation at the library level is still underdeveloped. While we know that libraries (like most service providers) typically innovate through the adoption of technological and organizational innovations, few attempts have been made to conceptualize this process. After reviewing briefly the literature on innovation at the library level, this short paper reports on an exploratory case study of the generation and evaluation of new service ideas (i.e., service innovation’s ‘front end’) by administrators at Cuyahoga County Public Library (CCPL) in Ohio, a public library renowned for its innovativeness. From this case study a working model is proposed and supported with examples.
机译:图书馆创新能力对其持续成功至关重要,但我们对图书馆水平的创新的理解仍未发育。 虽然我们知道图书馆(如大多数服务提供商)通常通过采用技术和组织创新创新,但很少有人尝试概念化这一过程。 简要审查了图书馆级别创新的文献后,这篇短文报告了Cuyahoga县公共图书馆(CCPL)的管理员对新服务思想(即服务创新的“前端”)发电和评估的探索性案例研究 在俄亥俄州举办了一个以其创新而闻名的公共图书馆。 从这种情况下,研究了实施例和支持实例的工作模型。

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