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首页> 外文会议>IEEE International Conference on Advanced Learning Technologies >A Qamp;amp;amp;A System Considering Employees#039; Willingness to Help Colleagues and to Look for Help in Different Workplace-Related Situations: An Analysis in the Automotive Sector
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A Qamp;amp;amp;A System Considering Employees#039; Willingness to Help Colleagues and to Look for Help in Different Workplace-Related Situations: An Analysis in the Automotive Sector

机译：一个Q＆amp;放大器;考虑员工愿意帮助同事愿意在不同的工作场所相关情况下寻求帮助的系统：汽车部门的分析

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摘要

Learning at the workplace is quite often based on sharing of experiences between workers. In this paper we present the results of a survey we made about the worker's willingness to help colleagues and about the prerequisites for the use of a question and answering (Q&A) system supporting mobile users in the automotive sector. Especially we investigate whether the willingness to help and the information need differs in different work related activities. A Q&A system is a widespread used tool to pass experience based knowledge between persons distributed over different locations. The analysis of the survey shows that help from colleagues is valuable during the knowledge acquisition process. We also get answers on what kind of information is helpful for technicians in the automotive sector. These insights have been incorporated into our concept and implementation. Our concept extends the fundamental Q&A idea to be used in automotive companies where especially strong requirements regarding the response time exist and where technicians work at different places and need mobile support.
机译：在工作场所学习通常是基于分享工人之间的经验。在本文中，我们提出了一项调查结果，我们提出了关于工人帮助同事的愿意以及使用问题和答复的先决条件（Q＆amp; a）系统支持汽车领域的主题。特别是我们调查是否有助于提供帮助和信息的愿意在不同的工作相关活动中不同。一个Q＆amp;一个系统是一个广泛使用的工具，可以通过分布在不同位置的人之间的经验。调查分析表明，在知识获取过程中，同事的帮助是有价值的。我们还可以获得有关汽车领域技术人员有用的答案。这些见解已被纳入我们的概念和实施。我们的概念扩展了基础Q＆amp;一个想法将用于汽车公司，在响应时间的尤为突出的要求，技术人员在不同的地方工作并需要移动支持。

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