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Evaluating the Quality of Business Process Models Based on Measures and Criteria in Higher Education: Developing a Framework for Continuous Quality Improvement

机译:评估基于高等教育措施和标准的业务流程模型的质量:制定持续质量改进的框架

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In recent years, modeling and improving the quality of business processes have been increasing interest in several domains, especially in higher education. In fact, quality of business process models could be the object of various interpretations; it must be treated in the most objective way, by using measures. Consequently, this paper presents a framework where we apply these steps for the purpose of quality management in the higher education domain. After that, we illustrate these ideas with a real business process model related to the tracking of curriculum offers process more commonly named "habilitation process".
机译:近年来,建模和提高业务流程质量在若干域名越来越兴趣,特别是在高等教育中。事实上,业务流程模型的质量可能是各种解释的对象;必须通过使用措施以最客观方式对待。因此,本文提出了一个框架,我们在高等教育领域的质量管理目的应用这些步骤。之后,我们用与课程跟踪相关的真实业务流程模型来说明这些想法,提供了更常见的“住士过程”的过程。

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