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首页> 外文会议>International conference on human-computer interaction >Using Video Prototyping as a Means to Involve Crisis Communication Personnel in the Design Process: Innovating Crisis Management by Creating a Social Media Awareness Tool
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Using Video Prototyping as a Means to Involve Crisis Communication Personnel in the Design Process: Innovating Crisis Management by Creating a Social Media Awareness Tool

机译：使用视频原型制作方法在设计过程中涉及危机沟通人员：通过创建社交媒体意识工具来创新危机管理

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摘要

Social media is increasingly used for all kinds of everyday communication, with vast amounts of user-generated content being continuously generated and published. The data provides a new form of information source that can be exploited for obtaining additional knowledge regarding a subset of the population. Although it might be difficult to organize and assess individual text fragments, valuable insights contributing to the overall situational awareness can also be gained through acquiring social media texts and analyzing statistical properties in the data in near real-time. One such avenue of approach which is currently being developed is to analyze the text content linguistically and extract measures regarding the overall feelings and attitudes that people express in relation to an ongoing crisis. To make use of this kind of new information requires the algorithms and the resulting statistics to be designed and presented according to operational crisis management needs. In this paper, we describe the involvement of crisis management stakeholders in a series of user-centered activities in order to understand the needs, and design a useful tool. In particular, video prototyping has been used as method for quickly capturing a first explicit design idea based on real life experience, that could later be used for further generalization and tool design.
机译：社交媒体越来越多地用于各种日常通信中，大量用户生成的内容不断生成和发布。数据提供了一种新形式的信息源，可以利用该信息源来获取有关人口子集的其他知识。尽管可能难以组织和评估单个文本片段，但也可以通过获取社交媒体文本并以近实时方式分析数据中的统计属性来获得有助于整体情况意识的有价值的见解。当前正在开发的这种方法的一种途径是对语言内容进行语言分析，并提取有关人们对于持续危机所表达的总体感受和态度的度量。为了利用这种新信息，需要根据运营危机管理需求设计和提供算法和结果统计。在本文中，我们描述了危机管理利益相关者在一系列以用户为中心的活动中的参与，以了解其需求，并设计了一个有用的工具。特别地，视频原型已被用作基于现实生活经验快速捕捉第一个明确的设计思想的方法，该思想随后可用于进一步的概括和工具设计。

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