• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文会议>Iberian Conference on Information Systems and Technologies >Lesson learned management model for solving incidents
【24h】

Lesson learned management model for solving incidents

机译：经验教训管理模型，用于解决事件

获取原文
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

This paper is focused on explaining the results of a research project that outlined a management model of lessons learned for solving incidents in a company, which started with the identification of the problem, pointed out the disadvantages currently faced by organizations to give solution to the incidences. It was based on a conceptual framework that gives a preliminary description of some of the most commonly used incident management tools in organizations and approaches the application of knowledge management, lessons learned and incident resolution participants. Lessons learned are a very important factor for companies in managing knowledge and analyzing what has been generated, over time these lessons learned become an asset that makes companies more productive leading to best practices and quality improvement. In the development of this model, we investigated the models of existing lessons learned, resulting in a problem-oriented lessons learned model based on the best practices of ISO9001 and ITIL [1], [2] and knowledge management.
机译：本文着重于解释研究项目的结果，该研究项目概述了解决公司事件所汲取的教训的管理模型，该模型从发现问题开始，指出了组织目前无法解决事件的缺点。 。它基于一个概念框架，对组织中一些最常用的事件管理工具进行了初步描述，并探讨了知识管理，经验教训和事件解决参与者的应用。经验教训是公司管理知识和分析产生的知识的一个非常重要的因素，随着时间的推移，这些经验教训将成为使公司提高生产效率并促成最佳实践和质量改进的资产。在此模型的开发过程中，我们调查了现有经验教训的模型，从而建立了基于问题的经验教训模型，该模型基于ISO9001和ITIL [1]，[2]的最佳实践以及知识管理。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号