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Flexible exception handling in a multi-agent enactment model for knowledge-intensive processes

机译:多代理制定模型中的灵活异常处理,用于知识密集型流程

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Exceptions in knowledge-intensive processes are often the result of resource failures. Following a knowledge-based approach we demonstrate how semantic information about the resources involved and a set of generic event-condition-action rules are used to handle resource-related exceptions within a multi-agent enactment environment. The scenario of an IT-helpdesk is used to illustrate the application of the concepts described within a practical environment.
机译:知识密集型流程中的异常通常是资源故障的结果。遵循基于知识的方法,我们演示了有关所涉及资源的语义信息和一组通用事件条件操作规则如何用于在多主体制定环境中处理与资源相关的异常。 IT服务台的场景用于说明在实际环境中描述的概念的应用。

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