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首页> 外文会议>International conference on information systems >How Benefits from IS/IT Investments are Successfully Realized: The Role of Business Process Know How and Benefits Management Practices
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How Benefits from IS/IT Investments are Successfully Realized: The Role of Business Process Know How and Benefits Management Practices

机译：已成功实现了来自IS / IT投资的好处：业务流程的作用知道如何以及福利管理实践

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Although organizations continue to make substantial investments in information systems and information technology (IS/IT), the successful realization of benefits from such investments has consistently been reported as one of the major organizational challenges. From a project perspective, this paper examines whether benefits management (BM) practices can be considered a viable approach to achieve the anticipated benefits. Drawing on resource-based theory (RBT) as well as the BM literature, we derive a structural equation model consisting of eight propositions. These propositions are tested using data collected from 454 projects. Our analysis of the data by means of partial least squares (PLS) finds that BM positively impacts benefits realization success (BRS). Specifically, organizations should acknowledge the importance of (1) benefits analysis, (2) benefits planning, and (3) benefits review when seeking to realize benefits. Furthermore, the findings suggest that benefits analysis is facilitated by the contextual constructs business process knowledge and business/IT communication. We also found a relationship between top management support and the contextual constructs. Collectively, the results have important theoretical and practical implications, as they provide quantitative evidence of how IS/IT investments should be managed to successfully realize benefits. Based on our results, we argue that BM is a basis for the successful realization of benefits. Nevertheless, organizations need to ensure that project teams have sufficient understanding of (I) the IS/IT, (2) the business, and (3) the interaction between IS/IT and the business. The latter is specifically the most challenging and most important competency that a project team can possess. We expect our research to spur organizations to instill a shared understanding of how IS/IT relates to the business and vice versa within their project teams, which will intensify BM's positive effect on BRS.
机译：虽然组织继续在信息系统和信息技术方面进行大量投资（IS / IT），但从此类投资中的成功实现福利一直被报告为主要的组织挑战之一。从项目的角度来看，本文审查了福利管理（BM）实践是否可以被视为实现预期福利的可行方法。绘制基于资源的理论（RBT）以及BM文献，我们推出了由八个命题组成的结构方程模型。使用从454个项目收集的数据进行测试。我们通过部分最小二乘（PLS）对数据的分析发现BM积极影响利益实现成功（BRS）。具体而言，组织应承认（1）福利分析的重要性，（2）福利规划，（3）寻求实现福利时的福利审查。此外，调查结果表明，通过上下文构建业务流程知识和业务/ IT沟通促进了益处分析。我们还发现了顶级管理支持与上下文构建之间的关系。统称，结果具有重要的理论和实践意义，因为它们提供了如何设法如何成功实现利益的定量证据。根据我们的结果，我们认为BM是成功实现福利的基础。然而，组织需要确保项目团队有足够的了解（i）所以/它，（2）业务，（3）所属与业务之间的互动。后者是项目团队可以拥有的最具挑战性和最重要的能力。我们预计我们的研究刺激组织对业务的共同理解，他们的项目团队中的涉及如何与业务有关，反之亦然，这将加强BM对BRS的积极影响。

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