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Managing User Needs During the EHR Implementation in Buenos Aires City: The HelpDesk Role

机译：在Buenos Aires城市EHR实施期间管理用户需求：HELLDESK角色

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摘要

Enablement, guidance, and proactive preparation for a new IT system implementation has proven to be a smart way to prepare people to embrace change. These activities are closely related to change management approaches which seek to help people understand and adopt specific behaviors. That being said, investing in such activities becomes the cornerstone of the success of the project. Leading IT companies around the world include in their strategy for new services and offering deployments, a proactive HelpDesk service. This not only helps build long lasting/trusted relationships between end users and IT sectors but also helps reduce cost and maximizes the Return of Investment. A streamlined process and easy to use/fluent communication channel between parties are powerful risk management/Quality Assurance and Continuous Improvement tools. In this paper, we address the example of a HelpDesk support team implementation of a city-scaled Electronic Health Records implementation.
机译：新IT系统实施的支持，指导和主动准备已被证明是准备人们接受变革的聪明方式。这些活动与改变管理方法密切相关，这些方法寻求帮助人们理解和采用具体行为。据说，投资这些活动成为项目成功的基石。世界各地领先的IT公司包括其新服务和提供部署的战略，这是一个主动的帮助台服务。这不仅有助于建立最终用户和IT部门之间的长期持久/可信关系，而且有助于降低成本并最大限度地提高投资回报。各方之间的简化过程和易于使用/流利的通信渠道是强大的风险管理/质量保证和持续改进工具。在本文中，我们解决了帮助表户支持团队实施的一个例子，这是一个城市缩放的电子健康记录实现。

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