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Differences in Efficiency between B2Bs and B2Cs in the Japanese IT Services Industry

机译：B2BS与B2CS在日本IT服务业的效率差异

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The purpose of this study is to investigate the efficiency of the hierarchies embedded in the Japanese IT services industry. Especially, this paper focuses on the differences in efficiency between B2Bs and B2Cs. Empirical models used in the literature on the productivity paradox and outsourcing often have conflicting results. To mirror the reality of the industry, it is necessary to show results in a more graphical fashion. This paper uses an instrument called the RL-chart method to visualize efficiency. The method has three components: the RL-chart, the RPE-LCP curve and the RPE-cascade. The RL-chart expands a one-dimensional index for revenue per employee (RPE) to a two dimensional map. The RPE-LCP curve is drawn on the RL-chart by conducting curve regression analysis to identify the average annual salary per person. The RPE-cascade is comprised of a set of indicators (RPE (i), i=0, 1, 2, 3) according to an SG&A (Sales, general, and administrative expenses) structure to envision the cost balance between outsourcing and in-house operation.
机译：本研究的目的是调查日本IT服务行业嵌入的层次结构的效率。特别是，本文重点介绍了B2BS和B2CS之间的效率差异。在文献中使用的实证模型在生产力悖论和外包的常量产生冲突。要镜像行业的现实，有必要以更具图形的方式展示结果。本文使用称为RL-Chart方法的仪器来可视化效率。该方法有三个组件：RL-Chart，RPE-LCP曲线和RPE级联。 RL-Chart扩展了每位员工的收入（RPE）到二维地图的一维索引。通过进行曲线回归分析来识别每个人的平均年薪的RL-Chart上的RPE-LCP曲线。根据SG＆amp，RPE-Cascade由一组指示器（RPE（I），I = 0,1,2,3）组成;（销售，一般和行政费用）结构，以设想外包之间的成本平衡和内部运营。

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