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首页> 外文会议>CIRP Conference on Industrial Product-Service Systems >Service satisfaction evaluation of product-service system for public warehousing in an industrial park
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Service satisfaction evaluation of product-service system for public warehousing in an industrial park

机译：工业园区公共仓储的产品服务系统服务满意度评价

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摘要

In the context of service-oriented manufacturing, the product-service system (PSS) for public warehousing has been proposed through integrating public warehouses and the related services such as purchasing, sorting, packaging, storage and distribution for manufacturing enterprises in an industrial park. The fierce market competition environment has promoted that PSS for public warehousing must improve service satisfaction to attract customers' continuous cooperation. In order to make the service satisfaction results more reasonable and reliable, an evaluation method considering customer preferences is proposed. Firstly, the standard impact loss method is adopted to determine initial weights of evaluation indexes, and then Kano model is used to adjust the above weights on the premise of considering customer preferences. Afterwards, according to whether the evaluation index is profit-oriented or output-cost-oriented, the positive and negative distance based on the average solution is obtained. Finally, an example is given to verify the feasibility and effectiveness of the proposed method. It is expected that the evaluation results can provide a decision-making basis for customers to choose a suitable PSS scheme.
机译：在面向服务的制造的背景下，公共仓储的产品服务系统（PSS）已经通过整合公共仓库及相关服务，如采购，分拣，包装，储存和分销用于工业园区生产企业提出。在激烈的市场竞争环境促进了PSS公共仓库必须提高服务满意度，吸引客户的持续合作。为了使服务满意度结果更加合理可靠，综合考虑客户的偏好的评价方法提出。首先，标准的冲击损耗方法采用以确定评价指标的初始权重，然后卡诺模型被用来调整上考虑顾客的偏好的前提下上述权重。然后，根据该评价指标是否是利润导向或输出成本导向，得到基于平均溶液中的正的和负的距离。最后，给出一个例子，以验证所提出的方法的可行性和效果。据预计，评价结果可以提供决策依据，为客户选择合适的PSS方案。

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