CUSTOMER SATISFACTION ANALYTICS SYSTEM USING ON-SITE SERVICE QUALITY EVALUATION

• 1. 基于现场抢修工单的电力客户满意度分析系统和方法 [P] . 中国专利： CN112052966A . 2020-12-08
• 2. 一种基于音频的客户满意度评估方法和评估系统 [P] . 中国专利： CN109784678A . 2019-05-21
• 3. Customer Satisfaction Analytics System using On-Site Service Quality Evaluation [P] . 美国专利： US2011251871A1 . 2011-10-13

  机译： 使用现场服务质量评估的客户满意度分析系统

• 4. CUSTOMER SERVICE QUALITY EVALUATION PROGRAM, CUSTOMER SERVICE QUALITY EVALUATION METHOD AND CUSTOMER SERVICE QUALITY EVALUATION DEVICE [P] . 日本专利： JP2017162100A . 2017-09-14

  机译： 客户服务质量评估程序，客户服务质量评估方法和客户服务质量评估设备

• 5. METHOD FOR IMPROVING THE QUALITY OF A LINE EXCHANGE SERVICE IN A COMPLEX CALL ENVIRONMENT, FOR PREVENTING THE QUALITY DEGRADATION OF A CUSTOMER SATISFACTION SERVICE [P] . 韩国专利： KR20130033881A . 2013-04-04

  机译： 在复杂的通话环境中提高线路交换服务质量，防止客户满意度服务质量下降的方法

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• 3. The Effect of Service Quality on Behavioral Loyalty Through Customer Satisfaction and Attitudinal Loyalty in the 4-Star Hotel in East Java, Indonesia [J] . Christina Esti Susanti 管理研究：英文版 . 2019,第006期
• 4. The Implications of Quality Management System on Internal Services Quality, Job Satisfaction, Employee Performance and Customer Satisfaction Prediction in Indonesian Oil and Gas Engineering Inspection Services Company [J] . Muhammad Isradi Zainal, Djoko Setyadi, Syarifah Hudayah, European Journal of Business and Management . 2017,第19期
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• 6. A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process [J] . Lan Shulin, Zhang Hao, Zhong Ray Y., Industrial management & data systems . 2016,第5期
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