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Stakeholders in the healthcare service ecosystem

机译：医疗保健服务生态系统的利益相关者

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Healthcare services and management plays an essential role in human society. Nevertheless, there is little attention to the issues of healthcare services, concerning multiple stakeholders involved, complicated relationships, and high management difficulty. This paper aims to explore the approach to optimize management of stakeholders, from the perspective of the service ecosystem. Based on the construction of stakeholders' map in the healthcare service ecosystem, potential stakeholders are identified preliminarily. Moreover, drawing on Mitchell score-based approach, the stakeholders are classified. Eventually, with the distinguishing of leading, core and supporting populations based upon the classification results, the healthcare service ecosphere in the Chinese context is developed. This research provides a research framework for the positioning of stakeholder, formulation of management strategies and formation of interest balance mechanism in the healthcare service ecosystem. In addition, it also provides theoretical support and practical guidance for the optimization of healthcare services.
机译：医疗保健服务和管理在人类社会中起着重要作用。然而，几乎没有关注医疗服务的问题，关于涉及的多个利益相关者，复杂的关系和高管理困难。本文旨在探讨优化利益相关者管理的方法，从服务生态系统的角度来看。基于医疗保健服务生态系统的利益相关者地图的建设，初步确定了潜在的利益相关者。此外，利益相关者对基于Mitchell的评分的方法进行了分类。最终，在基于分类结果的基础上区分领先，核心和支持群体，开发了中国背景下的医疗服务EVSphere。本研究为利益攸关方定位，制定管理策略以及医疗保健服务生态系统的利息平衡机制的制定的研究框架。此外，它还为优化医疗保健服务提供了理论支持和实践指导。

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