An Integrated Approach for Measuring and Managing Quality of Smart Senior Care Services

机译：衡量和管理智能高级护理服务质量的综合方法

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Smart Services play an increasingly important role in all parts of the economy. Existing quality approaches fail to capture a holistic view on these data-based and technology-centered services offers. However, health-related sectors, such as the Senior Care sector, have to guarantee a high quality of their smart services. Thus, the paper presents an integrated approach for measuring and managing smart service quality that is based on existing quality approaches and insights of service research. The approach can be applied for the senior care sector but is not limited to it.

机译：智能服务在经济的所有部分中发挥着越来越重要的作用。现有的质量方法无法捕捉到这些基于数据和技术为中心的服务提供的整体视图。但是，与健康有关的部门，如高级护理部门，必须保证其智能服务的高质量。因此，本文提出了一种用于测量和管理智能服务质量的综合方法，这是基于现有的质量方法和服务研究的见解。该方法可用于高级护理部门但不限于此。

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《International Conference on Applied Human Factors and Ergonomics》|2017年|xii 364 pages|共10页
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Jens Neuhuettler; Walter Ganz; Jianbing Liu;
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中图分类 TB18-532;
关键词
Smart services; Service quality; Service innovation; Senior care services;

机译：智能服务;服务质量;服务创新;高级护理服务;

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1. Fee-for-service and managed care for seniors and people with disabilities on Medicaid: implications for the managed care mandate in California. [J] . Graham CL, Kurtovich E, Ivey SL, Journal of health care for the poor and underserved . 2011,第4期

机译：Medicaid上针对老年人和残疾人的收费服务和管理式护理：对加利福尼亚州管理式护理规定的影响。
2. Ensuring Healthcare Services Provision: An Integrated Approach of Resident Contexts Extraction and Analysis via Smart Objects [J] . Nan-ChenHsieh, Lun-PingHung, Jong HyukPark, International Journal of Distributed Sensor Networks . 2014,第3期

机译：确保医疗服务的提供：通过智能对象提取和分析居民上下文的集成方法
3. Measuring, evaluating and improving hospital quality parameters/dimensions - an integrated healthcare quality approach [J] . Mosad Zineldin, Hatice Camgoz-Akdag, Valiantsina Vasicheva International Journal of Health Care Quality . 2011,第7a8期

机译：衡量，评估和改善医院质量参数/维度-综合医疗质量方法
4. An Integrated Approach for Measuring and Managing Quality of Smart Senior Care Services [C] . Jens Neuhuettler, Walter Ganz, Jianbing Liu International Conference on Applied Human Factors and Ergonomics . 2017

机译：衡量和管理智能高级护理服务质量的综合方法
5. An evaluation of Medicare beneficiary assessments of healthcare: Do race/ethnicity and membership in managed care impact the perceived quality of healthcare for Hispanic seniors? [D] . Ormsby, Jason D. 2007

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6. Physicians’ perceptions of capacity building for managing chronic disease in seniors using integrated interprofessional care models [O] . Linda Lee, George Heckman, Robert McKelvie, 2015

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7. Considering Endogeneity, Quality of Care and Casemix-A Hierarchical Random Parameters Approach To Measuring Efficiency For Out of Hours Primary Care Services in Ireland [O] . Lordan Grace 2011

机译：考虑内生性，护理质量和Casemix-分层随机参数测量方法爱尔兰非工作时间的基层医疗服务效率

An Integrated Approach for Measuring and Managing Quality of Smart Senior Care Services

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